Refund policy

Return & Refund Policy

Since every SCIK product is custom printed on demand just for you, please read this policy carefully before placing an order. We take quality seriously and will always do our best to make things right when something goes wrong on our end.


 

 

Returns

All SCIK products are made to order and are therefore considered custom items. We do not accept returns for change of mind, incorrect size ordered, or buyer's remorse.


Returns are only accepted in cases of misprinted, damaged, or defective products. To be eligible, you must contact us within 7 days of delivery with supporting evidence (see below).


To start a return or replacement request, contact us at scik.admin@gmail.com with your order number and details of the issue.


Items sent back without prior approval will not be accepted.


 

 

Damages & Issues

Please inspect your order carefully as soon as it arrives. If your item is misprinted, damaged, or defective, you must contact us within 7 days of delivery at scik.admin@gmail.com.


Your claim must include:


  • Unboxing video of the package being opened

  • Clear photos of the defective product

  • Photos of the original packaging


⚠️ Without an unboxing video, we are unable to process refunds or replacements — no exceptions. Please ensure you record yourself opening every order.


💡 Tip: If the outer packaging appears damaged when the courier delivers it, mention the damage in writing on the delivery receipt before signing. This helps us file a claim with the courier.


⚠️ If the product is damaged while being opened with scissors or a sharp object, a refund or replacement will not be possible unless a clear unboxing video is available.


 

 

Wrong Size Ordered

If you ordered the wrong size and the product has been printed correctly, we are unable to offer a free replacement. A new order would need to be placed at your own cost. Please refer to our Size Guide carefully before ordering.


If there is a genuine size discrepancy (the product doesn't match the size label), please provide clear photos with measurements so we can verify with our production team.


 

 

Colour Variations

Our products are printed using CMYK ink (DTG printing). While we use the latest colour profiles and high-quality inks, slight colour differences between what you see on screen and the final product are inherent to the printing process and are not considered defects.


If colour accuracy is critical, we recommend ordering a sample before placing a bulk order.


 

 

Exceptions / Non-Returnable Items

We cannot accept returns or offer refunds for:


  • Change of mind after delivery

  • Incorrect size selected at the time of ordering

  • Minor colour variation due to screen vs. print differences

  • Orders with incomplete or incorrect delivery addresses provided by the customer

  • RTO (Return to Origin) orders — if delivery fails due to customer unavailability, refusal, incorrect address, or unserviceable pincode

  • Issues reported after 7 days of delivery

  • Claims submitted without an unboxing video


 

 

Exchanges

We do not offer direct exchanges. If your claim for a defective or misprinted item is approved, we will arrange a free reprint and reship. For size-related exchanges where no defect is present, a new order must be placed at your cost.


 

 

RTO (Undelivered Orders)

If a delivery attempt fails and the order is returned to our fulfilment centre, it will be held for 100 days from the date it is marked as returned. During this window, we can reship the item to you or a corrected address upon your request (reshipping charges apply).


After 100 days, the item will no longer be available for reshipping. No refund is issued for RTO orders.


Common reasons for RTO:


  • Incorrect or incomplete address

  • Customer not reachable or unavailable

  • COD amount not ready at time of delivery

  • Pincode not serviceable

  • Customer refused delivery


Please ensure your delivery address and contact number are accurate when placing an order.


 

 

Refunds

Refunds are issued in the following cases only:


  • Approved damage/defect claims — replacement reprint issued; cash refund at our discretion

  • Lost in transit — if the courier marks your order as lost, a full refund will be processed automatically


If a refund is approved, it will be processed within 10 business days to your original payment method. Your bank or payment provider may take additional time to reflect the amount.


If more than 15 business days have passed since your refund was approved, please contact us at scik.admin@gmail.com.


 

 

Contact Us

For any questions about returns, replacements, or refunds:


📧 scik.admin@gmail.com


We respond to all queries and are committed to resolving genuine issues as quickly as possible.